Shipping policy

At LUMAA, we are committed to delivering your order with care, speed, and reliability. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order is confirmed, you will receive a confirmation email. A second email containing your tracking information will be sent once your order has been dispatched.

During peak periods, product launches, or promotional events, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Destinations

LUMAA currently ships throughout South Africa.

International shipping may be available for selected destinations. Shipping options and availability will be displayed at checkout where applicable.

Delivery Timeframes

Delivery times vary depending on your location and the courier service.

Estimated delivery: 5–7 business days

Please note that unforeseen circumstances such as severe weather, courier disruptions, public holidays, or operational delays may affect delivery times.

Delivery estimates are provided as a guide and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any applicable shipping promotions or free shipping thresholds will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email.

You are responsible for monitoring your shipment and ensuring someone is available to receive the delivery.

Our team begins preparing orders shortly after they are placed. If you need to change your delivery address, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee address changes once an order has entered processing or been dispatched.

Delivery & Risk

All orders are shipped using trusted courier partners.

Risk of loss or damage transfers to you once your order has been delivered to the delivery address provided during checkout.

Please ensure all shipping information is accurate. LUMAA is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete delivery information.

Failed Deliveries

If a delivery attempt is unsuccessful:

The courier may attempt a redelivery or contact you directly.
Additional delivery charges may apply where a second delivery attempt is required.

If an order is returned to LUMAA due to an unsuccessful delivery or incorrect delivery information, we may issue a refund excluding the original shipping charges.

Delays

While we strive to deliver all orders within the estimated delivery timeframe, delays may occur due to circumstances beyond our control, including:

Courier service disruptions
Severe weather conditions
High order volumes
Public holidays
Customs or regulatory processes (where applicable)

Although LUMAA cannot be held liable for delays outside our control, we will always work with our courier partners to resolve any issues as quickly as possible.

Damaged or Lost Parcels

If your order arrives damaged or appears to have been lost during transit, please contact us within 48 hours of delivery (or the expected delivery date for lost parcels).

Please include:

Your order number
Clear photographs of the damage (where applicable)

We will investigate the matter with the courier and provide an appropriate resolution where applicable.

Contact

For any shipping-related enquiries:

Email: support@lumaa.co.za

Company: LUMAA (Pty) Ltd.